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Onboarding Agent

Collects documents and chases what is missing. New clients are onboarded by email chain, and someone has to chase every missing document.

Agent facts

Onboarding Agent

Professional services · Prebuilt, runs inside HubSpot

Reads
Your onboarding checklist, what the client has supplied
May change
Reminder emails, the client record
Never
Accepts a client, gives advice, stores ID outside your systems
Approval
Staff sign off the finished file
Written to
The HubSpot record, every action, with a timestamp
Run cost
Your HubSpot credits, with a cap you set
Off switch
One toggle. Nothing is lost

An example run, start to finish.

Press replay to watch each step, and where a person approves.

The work
New clients are onboarded by email chain, and someone has to chase every missing document.
The agent
Collects documents and chases what is missing. It changes: reminder emails, the client record.
A person approves
Staff sign off the finished file.
Example run · new client
ONBOARDING CHECKLIST · 7 itemsSigned engagement letter ......... received
Photo ID .......................... received
Prior year returns ................ missing
Bank authority .................... missing

Day 3, automatically:

Onboarding Agent · emailHi Priya, two things left before we can start: last year's return and the bank authority. Reply with them here and I will file them.
  • Reminder sent, record updatedDone
  • File complete → staff sign-offWaiting on a person

$750 to set up.

Runs on your HubSpot credits, with a cap you set. All prices in Australian dollars, excluding GST.

How long until it is live?

Usually within a week. It is configured inside your HubSpot, tested on your real records, then switched on with a cap.

What happens when it gets something wrong?

Anything that matters stops at a named person before it takes effect. Every action is written to the HubSpot record with a timestamp, so mistakes are visible and reversible, and one toggle switches the agent off.

Who approves its work?

Staff sign off the finished file.

What does it need from us?

A HubSpot account on Professional or Enterprise, someone who knows the process today, and an hour to agree the rules: what it may touch, and what it must never do.

Agents that read the same record.

They share one HubSpot record, so each picks up where the other left off.

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