RCAny business
Receptionist
Answers the phone day and night, books and logs.
Builtest. 12 hrs a month back
$3k to $9kCustom · by proposal
Any business · Prebuilt agent · buy now
Support Deflection
Answers the question before it becomes a ticket. The same twenty questions arrive as tickets every week.
Agent facts
Support Deflection
Any business · Prebuilt, runs inside HubSpot
- Reads
- Your help articles and closed tickets
- May change
- A ticket, only when it cannot answer
- Never
- Invents policy, promises refunds
- Approval
- Support owns the answers
- Written to
- The HubSpot record, every action, with a timestamp
- Run cost
- Your HubSpot credits, with a cap you set
- Off switch
- One toggle. Nothing is lost
An example run, start to finish.
Press replay to watch each step, and where a person approves.
- The work
- The same twenty questions arrive as tickets every week.
- The agent
- Answers the question before it becomes a ticket. It changes: a ticket, only when it cannot answer.
- A person approves
- Support owns the answers.
Customer, typingHow do I change my delivery addr
Support DeflectionYou can change it yourself under Account, then Addresses, up until the order is dispatched. Want the link?
- Answered from help article 'Changing your address'Done
- No ticket createdDeflected
- If they still submit → ticket typed and routedRule
$750 to set up.
Runs on your HubSpot credits, with a cap you set. All prices in Australian dollars, excluding GST.
How long until it is live?
Usually within a week. It is configured inside your HubSpot, tested on your real records, then switched on with a cap.
What happens when it gets something wrong?
Anything that matters stops at a named person before it takes effect. Every action is written to the HubSpot record with a timestamp, so mistakes are visible and reversible, and one toggle switches the agent off.
Who approves its work?
Support owns the answers.
What does it need from us?
A HubSpot account on Professional or Enterprise, someone who knows the process today, and an hour to agree the rules: what it may touch, and what it must never do.
Agents that read the same record.
They share one HubSpot record, so each picks up where the other left off.
PAAny business
Portal Agent
See, ask, act and pay inside your customer portal.
Builtest. 25 hrs a month back
$3k to $9kCustom · by proposal
KNAny business
Knowledge Agent
Answers from your own documents, with the source.
Builtest. 10 hrs a month back
$750Prebuilt · buy now
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