DFAny business
Support Deflection
Answers the question before it becomes a ticket.
Builtest. 20 hrs a month back
$750Prebuilt · buy now
Any business · Custom agent · by proposal
Receptionist
Answers the phone day and night, books and logs. Calls go unanswered after hours and in busy weeks. Each one is a client or a job.
Agent facts
Receptionist
Any business · Custom build
- Reads
- Caller ID, the matching contact, your calendar
- May change
- Bookings, a call summary on the contact
- Never
- Quotes prices you have not published, gives advice, holds an urgent caller
- Approval
- Urgent calls transfer to a person
- Written to
- The HubSpot record, every action, with a timestamp
- Run cost
- AI usage at cost, with a cap you set
- Off switch
- One toggle. Nothing is lost
An example run, start to finish.
Press replay to watch each step, and where a person approves.
- The work
- Calls go unanswered after hours and in busy weeks. Each one is a client or a job.
- The agent
- Answers in a natural voice, works out what the caller needs, books the time, logs the call.
- A person approves
- Urgent or unusual calls transfer to a person straight away.
CallerHi, I need someone to look at our alarm system this week.
ReceptionistI can book a site visit. Tuesday 10am or Wednesday 2pm?
CallerTuesday.
- Site visit booked · Tue 10amDone
- Call summary logged to the contactDone
$3k to $9k to set up.
$175 to $300 a month to run, plus AI usage at cost, with a cap you set. All prices in Australian dollars, excluding GST.
How long until it is live?
Three to eight weeks, including testing on your real records and a pilot with a person in the loop.
What happens when it gets something wrong?
Anything that matters stops at a named person before it takes effect. Every action is written to the HubSpot record with a timestamp, so mistakes are visible and reversible, and one toggle switches the agent off.
Who approves its work?
Urgent calls transfer to a person.
What does it need from us?
A HubSpot account on Professional or Enterprise, someone who knows the process today, and an hour to agree the rules: what it may touch, and what it must never do.
Agents that read the same record.
They share one HubSpot record, so each picks up where the other left off.
PAAny business
Portal Agent
See, ask, act and pay inside your customer portal.
Builtest. 25 hrs a month back
$3k to $9kCustom · by proposal
KNAny business
Knowledge Agent
Answers from your own documents, with the source.
Builtest. 10 hrs a month back
$750Prebuilt · buy now
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