RCAny business
Receptionist
Answers the phone day and night, books and logs.
Builtest. 12 hrs a month back
$3k to $9kCustom · by proposal
Any business · Custom agent · by proposal
Local Agent
Answers like a local: your branches, service areas, hours, stock and regional rules. Every branch knows things head office does not: coverage, hours, who to ask, the local rules. Callers get a different answer depending on who picks up.
Agent facts
Local Agent
Any business · Custom build
- Reads
- Your company knowledge base, structured by region and branch: coverage, hours, people, pricing zones, local rules
- May change
- Nothing. It answers and routes to the right branch
- Never
- Guesses about a region it has no data for, quotes another branch's terms
- Approval
- Each branch owns its own page of the knowledge base
- Written to
- The HubSpot record, every action, with a timestamp
- Run cost
- AI usage at cost, with a cap you set
- Off switch
- One toggle. Nothing is lost
An example run, start to finish.
Press replay to watch each step, and where a person approves.
- The work
- Every branch knows things head office does not: coverage, hours, who to ask, the local rules. Callers get a different answer depending on who picks up.
- The agent
- Answers like a local: your branches, service areas, hours, stock and regional rules. It changes: nothing. It answers and routes to the right branch.
- A person approves
- Each branch owns its own page of the knowledge base.
CallerDo you service Gunnedah, and can someone come this week?
Local AgentYes, Gunnedah is covered by our Tamworth branch. They are out that way Wednesdays and Fridays. Shall I put you through to book?
- Answered from the Tamworth branch pageDone
- Routed to the right branchDone
- A region with no data → says so, passes to a personBy design
$3k to $9k to set up.
$175 to $300 a month to run, plus AI usage at cost, with a cap you set. All prices in Australian dollars, excluding GST.
How long until it is live?
Three to eight weeks, including testing on your real records and a pilot with a person in the loop.
What happens when it gets something wrong?
Anything that matters stops at a named person before it takes effect. Every action is written to the HubSpot record with a timestamp, so mistakes are visible and reversible, and one toggle switches the agent off.
Who approves its work?
Each branch owns its own page of the knowledge base.
What does it need from us?
A HubSpot account on Professional or Enterprise, someone who knows the process today, and an hour to agree the rules: what it may touch, and what it must never do.
Agents that read the same record.
They share one HubSpot record, so each picks up where the other left off.
DFAny business
Support Deflection
Answers the question before it becomes a ticket.
Builtest. 20 hrs a month back
$750Prebuilt · buy now
PAAny business
Portal Agent
See, ask, act and pay inside your customer portal.
Builtest. 25 hrs a month back
$3k to $9kCustom · by proposal
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