RCAny business
Receptionist
Answers the phone day and night, books and logs.
Builtest. 12 hrs a month back
$3k to $9kCustom · by proposal
Any business · Custom agent · by proposal
SMS Agent
Two-way text messages: reminders, confirmations and quick answers. Most customers would rather text than ring, and nobody has time to type the same confirmations all day.
Agent facts
SMS Agent
Any business · Custom build
- Reads
- The contact record, upcoming bookings and orders, your approved message library
- May change
- Text messages sent and received, confirmations and reschedules on the record
- Never
- Texts anyone who has not opted in, gives advice, carries on after STOP
- Approval
- Anything it cannot answer goes to a person, with the thread
- Written to
- The HubSpot record, every action, with a timestamp
- Run cost
- AI usage at cost, with a cap you set
- Off switch
- One toggle. Nothing is lost
An example run, start to finish.
Press replay to watch each step, and where a person approves.
- The work
- Most customers would rather text than ring, and nobody has time to type the same confirmations all day.
- The agent
- Two-way text messages: reminders, confirmations and quick answers. It changes: text messages sent and received, confirmations and reschedules on the record.
- A person approves
- Anything it cannot answer goes to a person, with the thread.
SMS AgentHi Dana, a reminder of your appointment tomorrow at 10am. Reply C to confirm or R to reschedule. Reply STOP to opt out.
CustomerR. Can I do Thursday?
SMS AgentThursday has 9:30am or 2pm. Which suits?
Customer2pm
- Appointment moved · Thu 2:00pmDone
- Thread logged on the contactDone
$3k to $9k to set up.
$175 to $300 a month to run, plus AI usage at cost, with a cap you set. All prices in Australian dollars, excluding GST.
How long until it is live?
Three to eight weeks, including testing on your real records and a pilot with a person in the loop.
What happens when it gets something wrong?
Anything that matters stops at a named person before it takes effect. Every action is written to the HubSpot record with a timestamp, so mistakes are visible and reversible, and one toggle switches the agent off.
Who approves its work?
Anything it cannot answer goes to a person, with the thread.
What does it need from us?
A HubSpot account on Professional or Enterprise, someone who knows the process today, and an hour to agree the rules: what it may touch, and what it must never do.
Agents that read the same record.
They share one HubSpot record, so each picks up where the other left off.
DFAny business
Support Deflection
Answers the question before it becomes a ticket.
Builtest. 20 hrs a month back
$750Prebuilt · buy now
PAAny business
Portal Agent
See, ask, act and pay inside your customer portal.
Builtest. 25 hrs a month back
$3k to $9kCustom · by proposal
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