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    DigiKat Client Payment Policy

    Purpose

    This Client Payment Policy outlines the terms and conditions of payment arrangements for all project-based work provided by DigiKat. It is intended to ensure fair and consistent practices across all client engagements, safeguard project delivery timelines, and protect DigiKat from financial loss due to payment defaults or unauthorised variations to agreed payment schedules.

     

    Scope

    This policy applies to all client projects contracted with DigiKat, including digital marketing, CRM integration, systemisation, and business development services.

    Payment Options

    1. Projects Valued at $10,000 and Above

    For projects where the total investment exceeds $10,000 (AUD), DigiKat offers two payment options:

    Option A: Full Payment Upfront

    • The total project amount is paid in full prior to the commencement of active project management;

    • The project will not commence until full payment has been cleared and confirmed by DigiKat's accounts department.

    Option B: Deposit + Monthly Instalments

    • A non-refundable deposit of 30% of the total project amount is required prior to the project commencing;

    • The remaining 70% balance is payable via consecutive monthly instalments over the agreed project delivery period, as defined in the formal Agreement;

    • All instalments are to be paid via direct debit, Stripe, or scheduled bank transfer;

    • DigiKat applies a relative administration and service fee of up to 5% on the outstanding project balance for clients opting for monthly instalments, to account for the additional processing, management, and risk associated with offering alternate payment terms.

    Important: No breaks, pauses, or delays in instalments are permitted. The integrity of this payment plan is critical to the continuity of project delivery and resourcing.

     

    2. Projects Valued Below $10,000

    For projects under $10,000 in total value:

    • The project must be paid in full prior to commencement.

    • No staged or deferred payment arrangements are available for these engagements.

     

    Non-Payment, Paused Payments, or Payment Default

    In the event that monthly instalments are stopped, paused, or declined due to any reason attributable to the client (including but not limited to insufficient funds, revoked authorisation, or unresponsiveness), the following steps will be initiated:

    1. Immediate Suspension of Work

    • DigiKat will immediately pause all project activities and place the project on hold.

    • The client will be notified in writing within 24 hours of the payment fault.

    2. Project Re-Alignment Consultation (within 48 hours)

    • DigiKat will offer a mandatory Project Re-Alignment Consultation within 48 hours of the payment issue being identified.

    • This session is designed to resolve the issue promptly and provide the client with options to reinstate the payment agreement and continue project delivery.

    3. Requirement to Pay Remaining Balance in Full

    • If the client fails to restore the agreed payment plan within the 48-hour re-alignment window, the entire remaining balance of the project becomes immediately due in order to reactivate the project and continue with the completion of the Scope of Works (SOW).

    • No further services will be rendered until the outstanding amount is paid in full, unless a mutual agreement is confirmed in writing by both parties.

     

    Retention of Funds and Deliverables

    • Any and all payments received up to the point of payment default will be fairly retained by DigiKat for the work completed, time invested, labour, and project development delivered up to that stage.

    • DigiKat retains full ownership and control of all deliverables, assets, and work-in-progress until full payment is received or a formal Client Disengagement Notice is issued.

     

    Client Disengagement or Withdrawal

    If a client formally chooses not to resume payments or opts to disengage from the project:

    • DigiKat will package and make available the developed project components and tools as at that point, for client transfer.

    • It is then the client’s responsibility to arrange for completion through a third party at their own cost and discretion.

    • No refund, rebate, or compensation will be considered due to the client’s breach of agreed payment terms.

     

    General Terms

    • Payment plans and project terms are governed by the Scope of Works (SOW) agreed upon at the start of the engagement.

    • This policy forms part of the project engagement terms and is binding upon commencement of the project.

    • DigiKat reserves the right to revise payment timelines or terms in future engagements, subject to mutual agreement and written confirmation.

     

    Acknowledgement

    By commencing a project with DigiKat, the client acknowledges and agrees to adhere to this Client Payment Policy in full.

    Contact Us

    For any questions or concerns, please contact:

    Phone: (02) 40050141
    Email: support@digikat.com.au
    Mailing Address: 82/84 Brisbane St, Tamworth NSW 2340