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    Refund Policy (Themes)
    Website: https://www.digikat.com.au
    Type of Website: HubSpot Solutions Partner & Digital Marketing Agency
    Effective Date: 5th August 2024

     

    At DigiKat, we strive to provide clear and accurate information to support informed purchasing decisions. Our HubSpot themes — including Nexus Portal and Nexus Enterprise — are digital products accompanied by detailed documentation, live demonstrations, and pre-sales support to ensure suitability prior to purchase.

     

    Pre-Purchase Guidance

    To assist prospective customers in evaluating our products, we offer:

    • Full interactive demos of each theme

    • Access to theme documentation and video walkthroughs

    • Direct communication with our team for clarification and product-related enquiries

    We strongly recommend that all customers thoroughly review the demo environment and consult with our team if unsure about the functionality or compatibility of the product with their specific use case.

     

    Refund Policy

    As our HubSpot themes are delivered via the HubSpot marketplace and installed directly into customer portals, refunds are generally not available under any circumstances once a theme has been installed. This is due to the nature of digital product delivery and HubSpot’s platform limitations — themes cannot be uninstalled, and access to the theme code is irrevocable.

    Refunds will not be issued in the following circumstances:

    • A change of mind following purchase

    • The product does not meet subjective expectations

    • Accidental or incorrect purchase

    • Lack of technical expertise or implementation capability

    • Business needs have changed post-purchase

     

    Exceptions

    Refunds or credits may only be considered in the following exceptional situations:

    • Duplicate purchases of the same product

    • A verified technical fault that renders the theme non-functional, and which cannot be resolved by our support team

    In such cases, requests must be submitted in writing within 14 days of the original purchase date. Any resolution, including potential credit or exchange, is at the sole discretion of DigiKat.

     

    Support and Services

    Although refunds are not offered, DigiKat remains committed to customer satisfaction through:

    • Comprehensive setup documentation and video tutorials

    • Email-based support for basic configuration assistance

    • Access to professional implementation services for customisation, integration, and advanced support (available under a separate service agreement)

    • Upgrade credits toward premium theme packages (e.g., Nexus Enterprise), subject to eligibility

     

    Final Statement

    By purchasing a DigiKat theme, you acknowledge and agree to this refund policy. We appreciate your understanding and are here to support your success with HubSpot.

    For further assistance or clarification prior to purchase, please contact our team at support@digikat.com.au.