Many small to large-scale businesses have experimented with multiple ways to expand their business. But, companies that became successful implemented cloud-based calling or cloud phone systems. It is generally a way to eliminate the time-consuming constraints that limit the backend team from pursuing actual leads.
Call centres have become outdated. The ability to replace an actual call centre with a software system has revolutionised how a business reaches horizons. It might lead an organisation to think that a cloud phone system might be a good choice for large-scale companies only. But, in reality, cloud phone is suitable for any sized business looking to grow.
What Is A Cloud-Based Calling System?
A cloud-based calling system or cloud phone is software that is programmed to receive and answer calls on behalf of a live backend specialist. Typically, when a business wants to expand its reach, they implement a 24/7 call centre or a designated timelined call centre.
The latter requires searching for a team and setting up a call centre on a site. It consumes a lot of time and could be expensive to keep it running. Instead, if a business tried to implement a cloud phone system, they would not have to execute the whole operation of a team.
The software system will automatically interact with customers' calls over the internet. It eliminates the necessity to retain a server and keep data by data entry specialists. Here are some of the key features a cloud-based calling system might help a business reach expansion:
- Inexpensive
- Ease of accessibility over the internet
- 24/7 assistance
- Diminished server maintenance costs
- Instant messaging chat service
- Artificial intelligence-led software
- Integrated cross-platform compatibility
- Unified communication
Which Cloud-Based Calling Service Should a Business Consider?
Now that you stand entirely aware of what precisely a cloud phone system is, the next question coming to light would be which cloud phone system a business should implement. While there are many options to choose from, it could be challenging to pick one.
There are multiple features a cloud phone offers to its end users. It would be best if a service provided as many features as possible to save costs and time for the business and its team. Aircall could be the accurate option you should be looking towards.
Aircall is a cloud-based call centre integrated with all the help desk teams would offer. It is relatively easy to access and instant to manage. They have a dedicated team to improve the software system for every scaled business.
Why Should a Business Integrate Aircall For Calling Systems?
Aircall is a network-based cloud call centre that allows an entity to operate it identically to a traditional call centre. It is an innovative way to overcome the drawbacks of a dedicated call centre with various teams for different assignments. These limitations often decrease the productivity of a group by consuming a lot of time to analyse and organise the data.
The call quality always lives up to the mark with no lags, and it is entirely reliable when it comes to eliminating a call centre. To avoid scepticism, below are some of the critical features of Aircall that might clear your doubts;
- Customisation -Aircall, a business can customise and tailor the IVR directory specifically to answer the queries of the end-user. It also provided the functionality to transfer the call to a live agent if needed.
- Integration -The ability to experience contact synchronisation, instant set-up, platform independence, and a lot more is fit to serve in one place, Aircall.
- Analytics - One can expect a full-fledged monitoring and analytic approach from Aircall to improve customer satisfaction.
- Productivity - Aircall provides the ability to notify calls, reduce call drop rates, call forwarding, power dialer, etc., to revolutionise productivity.
Add Aircall Services to Your Business
Aircall provides many features with customisability to meet all the business requirements one would want to achieve. The attractive yet budget-friendly pricing structure would make it difficult not to implement it. If you want to expand your business and want a one-stop for all your needs, Aircall would be the right solution.
